Privacy notice

This website, standardproperty.co.uk, is operated by STANDARD PROPERTY MANAGEMENT LTD (company number 17445705), a private limited company registered in England and Wales, whose registered office is at Chaucer House, 1-2 Wormwood Street, London, EC2M 1RQ, United Kingdom. We trade as STANDARD PROPERTY MANAGEMENT. In this notice, “we”, “us” and “our” refer to that company. We are the controller responsible for the personal information we hold about you.

We collect only the information we need in order to respond to you and to provide our services. That usually means:

• —Contact details you give us, such as your name, email address and telephone number.
• —Details of the property or requirement you contact us about.
• —Correspondence between you and our team, including notes of conversations relevant to your instruction.
• —Information necessary to provide a service you have asked for, such as documents required to progress a tenancy or a sale.

We use personal information to:

• —Respond to enquiries and arrange viewings or appointments.
• —Provide residential and commercial sales, lettings, property management or facilities management services you have instructed us to carry out.
• —Keep records of instructions, works and payments relating to a property.
• —Meet obligations that apply to us as a business, and to keep our own records in good order.

We do not sell personal information, and we do not use it for automated decision-making.

We share personal information only where it is necessary to deliver a service you have asked for, or where we are required to do so. That may include contractors attending a property, referencing providers, solicitors acting on a transaction, and our own professional advisers and service providers. Anyone acting on our behalf is expected to keep the information confidential and to use it only for the purpose we have given it to them.

We keep enquiry correspondence for as long as it remains relevant, and records relating to a property or instruction for as long as we need them for the service and for our own record-keeping. When information is no longer needed it is deleted or securely disposed of.

We take reasonable steps to protect personal information, including restricting access to the people who need it, and using reputable service providers for the systems we rely on. No method of transmission over the internet is completely secure, so please avoid sending sensitive documents by email unless we have agreed a secure method with you.

Under UK data protection law you have rights over the personal information we hold about you. These include the right to ask for a copy of it, to ask us to correct it if it is inaccurate, to ask us to delete it where there is no continuing reason for us to hold it, and to object to certain uses of it. You can also complain to the Information Commissioner’s Office if you are unhappy with how we have handled your information.

Information about the limited use of cookies on this website is set out in our cookie notice.

If you have a question about this notice or about the information we hold, please email business@standardproperty.co.uk, write to us at Chaucer House, 1-2 Wormwood Street, London, EC2M 1RQ, United Kingdom marking your letter for the attention of the data protection contact, or send an enquiry through our contact page.

We may update this notice from time to time to reflect changes in how we work or in the law. The date at the top of this page shows when it was last reviewed.